Covr

Video introduction to the meal break tool

Covr Meal Break Tool Intro

Video walk-through of the meal break tool

Covr Meal Break Page Overview

How to add employees to Covr to be used with the meal break tool

Adding Employees for the Meal Break Tool

How to Update Meal Break Incentives

Emma Gordon

Jenny Kropf

Makaela

Video overviews and FAQs on the meal break tool

Meal Break Tool

William

Frequently asked questions about the meal break tool

FAQs on the Meal Break Tool

Fixing an employee without a profile on the people page

Why do employees appear as “TimeclockID: ####”?

When is the last time to address meal-punch issues? When do punches get updated in the system? Why don’t punch corrections show up?

Fixing an employee with contradictory information

How can an employee be “Perfect” in the questionnaire column and still have a violation?

Time Clock Punches

Understanding the different types of waivers

How many waivers are there?

Should we use Covr’s version of the waiver or our own employer-facilitated waivers?

Opting out of employer-facilitated waivers

Can a facility opt out of employer-facilitated waivers and not automatically have employees checked?

When and how often should waivers be sent to employees?

If someone has previously rejected the waiver can they still go back to change their answer?

Kayla McLemore

Waivers

Identifying the difference between waivers and questionnaires in Covr's meal break tool

What is the difference between waivers and questionnaires?

Understanding the timing of questionnaires

When are employees notified of meal-break violations? When do questionnaires open and close?

Fixing employees who are not receiving meal break related texts

What might be a reason an employee does not receive any text notifications regarding the meal break tool?

Addressing employees who do not fill out the questionnaire

What if an employee does not answer the questionnaire?

Timing the completion of the questionnaire and other changes

How long is the questionnaire available to fill out? How long do employees have to make updates or complete the waiver so the changes are reflected in the current pay period?

Addressing violations after the questionnaire has closed

What happens when the survey/questionnaire period has ended?

Breanne

Questionnaires

Identifying the different types of raffles

What raffles are available to employees?

Who determines the amounts of the prizes? What prize amounts should we be using?

Making salaried employees exempt from the meal break tool

How can we make sure only certain employees are eligible for the raffles? How do we exclude employees on salary from the meal break tool?

When are the raffle winners announced and chosen?

Accessing the links to rewards for raffle winners

Who has access to the raffle winners' prize links?

Helping employees with trouble claiming their reward

What if a raffle winner has difficulty claiming/accessing their prize money?

Fixing an incorrect email address to redeem prizes

If a raffle winner entered the wrong email address when claiming their gift card rewards, how can they change it?

How do winners of the raffle access their prizes? How do employees redeem/claim gift cards?

If a winner accidentally loses the prize link, what can they do?

Raffles and Prizes

Understanding California meal break requirements

When are meal breaks required with/without waivers? (California Only)

Adjusting meal break rules for California facilities

Can meal break rules/settings be adjusted in Covr? (California Only)

Does Covr help track violations related to rest breaks?

Tanner

Meal Break Rules

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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