If you can't see open shifts in the Covr Employee app, or you can see one but can't pick it up, this article covers the most common reasons. It's for employees using the Covr Employee app. Most of these settings are controlled by your facility, so your manager or scheduler can help.
Why don't I see any open shifts in the Covr Employee app?
Open shifts only show in the Covr Employee app when all of these are true:
Your facility has posted open shifts. If none are posted for the dates you can see, the Open Shifts list will be empty.
You're set up for that department and shift type. You only see open shifts for the departments and shift types (for example, Day or Night) your facility has set up for you.
You aren't already scheduled at that time. Open shifts don't show during times you're already working.
The shift is within the dates you can see. Your facility controls how far in advance you can see the schedule and open shifts.
How do I refresh the Covr Employee app?
Sometimes the Covr Employee app needs a refresh to show new open shifts.
Log out of the Covr Employee app.
Log back in with the same email and password.
Open Open Shifts and check again.
If you see open shifts now, you're all set. If you still don't, check with your manager or scheduler using the questions below.
Why can't I pick up an open shift I can see?
You may see an open shift in the Covr Employee app but get a message that you're not eligible. Common reasons:
Overtime: picking up the shift would put you over 40 hours for the week, or you're already at 40 hours. Your manager can make certain shifts available for overtime.
Weekly hours limit: your facility may limit how many hours you can work each week.
Overlapping shifts: you're already scheduled during that time.
Eligibility: you can only pick up shifts for the departments and shift types you're set up for.
What should I ask my manager or scheduler?
Covr support can't post open shifts or change your facility's settings. Your manager or scheduler can check:
Whether open shifts are posted for the dates you're looking at.
Whether you're set up for that department and shift type.
How far in advance you can see the schedule and open shifts.
Whether a shift can be made available for overtime, or whether you have a weekly hours limit.
If your manager says everything is set up and you still don't see open shifts after logging out and back in, message Covr support through the chat in the Covr Employee app.
Related articles
Where are my shifts in the Covr Employee app? – if you can't find your own scheduled shifts.