We understand that time spent troubleshooting is time taken away from providing care. We're here to help you resolve any login issues quickly and ensure you can easily access the combined Covr platform.
The important thing to know is that all users, including those who previously used DataIQ, now log in at a single, unified address: covrhub.com. This change is often the cause of login trouble, especially if you rely on a password manager.
1. Basic Troubleshooting Steps
If you are at the correct URL and still cannot log in, try these dependable steps:
Verify Your Credentials: Double-check that you've typed your email and password correctly. Remember that your password is case-sensitive.
Use "Forgot Password?": If you've forgotten your password or if an older password isn't working, use the "Forgot Password?" link on the login page. Follow the prompts to securely set a new password.
Clear Your Browser Data: Old files stored by your browser (cache and cookies) can sometimes interfere with new logins. Clear your browser's history, cache, and cookies, then try logging in again.
Try a Different Browser: Attempt to log in using another browser (like Chrome, Firefox, or Edge). If this works, the issue is specific to your primary browser settings.
2. Update Your Password Manager
If you use an automatic password filler, it’s likely using the credentials you saved for DataIQ are associated with dataiqapp.com. Since that URL is no longer the home of DataIQ, the manager won’t autofill the password correctly for covrhub.com. You need to teach your password manager the new address.
This process ensures your password manager (like Chrome Password Manager, LastPass, or 1Password) recognizes covrhub.com as the correct location for your saved DataIQ credentials.
How to Update Your Saved Login Entry:
Open Your Password Manager: Locate and open the application or extension for your password manager.
If you use a browser-built manager (e.g., Chrome or Edge): Look for Settings > Autofill > Passwords.
If you use a third-party manager (e.g., LastPass, 1Password, or Dashlane): Open the vault or app.
Find Your DataIQ Entry: Search your saved logins for the entry associated with the old website. It will likely be named "DataIQ" or have the URL dataiqapp.com listed.
Edit the Website/URL Field: Open the details for this saved entry and look for a field labeled Website, URL, or Link.
Replace the Old URL: Change the existing URL from
dataiqapp.com(orhttps://dataiqapp.com) to the new, correct URL: https://covrhub.com.Save Your Changes: Confirm and save the updated entry within your password manager.
What this does: By changing the URL field, you've told your password manager to use your existing username and password whenever it detects the covrhub.com login page. The next time you visit Covr, your password manager should seamlessly autofill your credentials.
We aim to remove chaos, not cause it. If these steps haven't resolved your issue, please contact our support team. We're ready to provide you with prompt and responsive help.